Homeowner Services & Outreach Coordinator

About Habitat for Humanity Mid-Vancouver Island

Habitat for Humanity MVI is a local non-profit charity that brings communities together to help families
build strength, stability and independence through affordable homeownership. As part of a global movement, Habitat works toward a world where everyone has a safe and decent place to live. Our mission is to build affordable housing and promote homeownership as a means to breaking the cycle of poverty through the mobilization of volunteers and community partners.

About the Opportunity

Habitat MVI seeks a thoughtful, patient and detail-oriented professional to lead its Homeowner Services and Outreach programs. The Homeowner Services & Outreach Coordinator reports to, and works with, the Executive Director. The Coordinator works collaboratively with other Habitat MVI staff and volunteers towards joint solution building and decision-making for the greatest benefit of our partner families.

In this position, you are responsible for developing and recommending policies and procedures related to the Habitat family programs. You will lead and support the activities that identify, screen, and select future Habitat homeowners. In addition, you will guide and monitor applicants and future Habitat homeowners through the process leading to the purchase of their Habitat home and beyond. You will oversee the delivery of “corporate build days” and act as the first point-of-contact for the administrative phone and email.

Our ideal candidate is an effective leader who thrives on the responsibility of supporting people and driving operations towards specific deliverables. Strong candidates will have a proven track record in project management, financial planning, analytics, reporting, organizational effectiveness, event planning and family support services.


Key Duties & Responsibilities

  • Review, revise, develop and recommend policies relating to Homeowner Services and Outreach for approval by the ED and Board of Directors. These include polices relating to:  Mortgages, Family Partnering, Family Selection, with input into other relevant affiliate-wide polices
  • Develop and maintain relationships with community service agencies and other organizations that may include presenting to a wide range of groups
  • Establish strategic partnerships that will expand knowledge of and interest in the Homeownership Program and increase qualified applicants
  • Work collaboratively to ensure accurate intake and outreach information is maintained on the Habitat website
  • Identify and implement outreach opportunities (such as public events, markets, schools, churches, etc.) to engage and educate the public
  • Working with appropriate affiliate team members, coordinate effective and impactful marketing of the Homeownership and Outreach programs
  • Oversee the entire intake process for all applications, including the review of Homeownership Inquires, all follow-up calls to determine eligibility, and the complete application process across all interfaces
  • Develop, revise, maintain and coordinate family information presentations as needed
  • Monitor timely completion of “volunteer” hours and ensure future homeowners are meeting the required hours as per policy. Maintain regular contact with families to manage expectations/ deliverables
  • Identify ‘volunteer’ opportunities that add value to the organization
  • Develop and deliver post-homeownership questionnaire, evaluating the experience of the family in all aspects of the HFHMVI program
  • Working with the ED and HFHMVI legal counsel, appraisers and Finance Manager, coordinate information required for mortgage documentation
  • Work with families to ensure they fully understand the process and their financial obligations, have all required documents, and have secured independent legal counsel
  • Oversee the annual income review process and liaise with families to ensure prompt and accurate compliance with document submissions
  • In collaboration with finance department, monitor mortgage payments of partner families, taking appropriate action in the case of mortgage delinquency and prepare budgets
  • Ensure Habitat homeowners have appropriate house insurance that meets policy requirements
  • Coordinate all homeowner/build-related events, such as sod-turnings and dedication/key ceremonies with other HFHMVI staff/departments
  • Work with marketing staff to ensure family profile and media opportunities are managed as needed



  • Experience leading and implementing social (or educational programs), if possible in provision of low income housing
  • Superior verbal and written communication skills with the ability to diplomatically and effectively interact with a diverse group of stakeholders – applicants, donors, volunteers, Habitat homeowners, business leaders, funders, colleagues and other supporters
  • Ability to exercise independent judgment and discretion in handling confidential and sensitive matters
  • Skilled in problem solving and conflict resolution, with effective listening skills and cultural sensitivity
  • Strong project management skills: organized, detail oriented with capacity to multi-task & prioritize
  • Comfortable with public speaking
  • Proficiency with MS Word and Excel (or equivalents) as well as data bases and finance
  • Experience in social work or equivalent experience as asset
  • Experience in rental, real estate or mortgage industries an asset
  • Ability to engage in a casual and fun work environment


Position Details

  • Salary – commensurate upon experience
  • 3 – 5 days per/week
  • Extended Health Benefits
  • Employer matching RRSP
  • Flexible hours & possible remote work


Other Conditions


  • Valid BC Driver’s License (must be maintained)
  • Use of own vehicle may be required
  • First Aid training may be required
  • Clear Police Records check for vulnerable sector
  • Occasional weekend/evening work



To Apply:

Please submit a resume and cover letter to:


Marcel Aubin, Executive Director

Email: executivedirector@habitatmvi.org


Habitat for Humanity Mid-Vancouver Island

1-4128 Mostar Road

Nanaimo, BC. V9T 6C9



Note: Only applicants selected for an interview will be contacted